Shipping & returns information

At ExclusiveFashion, we want your experience to be as seamless as possible, from browsing our exquisite jewellery and bags to receiving your order. Find out everything you need to know about our delivery process and return policy here.

Frequently asked questions

We've gathered the most common questions regarding shipping and returns to help you quickly find the information you need. Our aim is to provide clarity and peace of mind when you shop with Shambajewellers.

How long will it take for customers to receive their jewellery or bags, and what are the delivery costs?
We aim to get your jewellery and bags to you as quickly as possible. Orders are carefully prepared and dispatched promptly, with delivery times depending on your location and the delivery service selected.
Delivery starts from £7.50, with the exact cost and estimated delivery time shown at checkout.
Once your order has been dispatched, you’ll receive confirmation and tracking information where available, so you can keep an eye on your delivery.
We carefully package every order to ensure your pieces arrive safely and beautifully presented.

Do you ship outside of the UK?

At Exclusive Fashion, we proudly offer worldwide delivery. 🌎

Delivery is available internationally, with the shipping cost calculated and displayed at checkout based on your location and order.

Please note that delivery times and costs may vary depending on the destination.

What's your policy if a customer wants to return an item, and how do exchanges work?
At Exclusive Fashion, we carefully check every order before dispatch to ensure it meets our quality standards.
Due to the nature of our products, we do not offer exchanges or change-of-mind returns unless required by law. If an item arrives faulty, damaged or incorrect, please contact us as soon as possible and we will be happy to assist.
For full details of your statutory rights and any applicable exceptions, please see our complete Returns Policy.

Need more assistance?

If you have any further questions about shipping, returns, or anything else, please don't hesitate to reach out to our customer service team. We're here to help!